For three summers I worked as a bag room attendant at South Hills Country Club, the private club in my hometown of Fond du Lac, Wisconsin. It was my first job with real daily operational responsibility — and it taught me the fundamentals of showing up, owning a process, and treating service as a craft.
My core responsibility was managing the logistics of the club's golf operation: organizing and maintaining over 200 members' bags, staging carts, prepping equipment, and making sure everything was ready before members arrived. On the front end, I handled tee times, equipment, and member questions in a fast-paced, service-oriented environment where member experience was always the priority.
Three summers of consistent, reliable work in a member-facing role built a foundation in accountability and customer service that has carried into everything I've done since.
Key Contributions
- —Managed daily golf operations — organizing and maintaining 200+ members' bags, carts, and equipment to keep the course ready and members satisfied
- —Delivered high-touch customer service, handling tee times, equipment, and course inquiries in a fast-paced, member-focused environment